Return, Exchange & Refund Policy


Last Updated: 25/09/2024

At PROPRANO, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a flexible return, exchange, and refund policy to ensure your shopping experience with us is hassle-free. Please read the following policy carefully to understand your rights and obligations.


1. Return Policy

· Eligibility: You may return any product purchased from PROPRANO within 30 days of the delivery date for a refund or exchange, subject to the conditions below.

· Condition: The product must be in its original, unused, and undamaged condition, with all tags and packaging intact.

· Exceptions: The following items are non-returnable:

· Custom or personalized products

· Products marked as "final sale" or "non-returnable"

· Products purchased through third-party retailers or resellers


2. Exchange Policy

· Eligibility: You may exchange any eligible product for a different size, color, or style within 30 days of the delivery date.

· Process: To request an exchange, please contact our customer service team at [email protected] and provide your order number, the item you wish to exchange, and the desired replacement.

· Shipping: You will be responsible for the return shipping costs, and we will cover the shipping costs for the replacement item.


3. Refund Policy

· Eligibility: If you are not satisfied with your purchase and wish to return it for a refund, please ensure the product meets the return policy criteria.

· Process: To request a refund, please contact our customer service team at [email protected] and provide your order number and the reason for the return.

· Timing: Refunds will be processed within 7-10 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

· Deductions: If the returned product is not in its original condition or packaging, we may deduct a restocking fee from your refund.


4. Defective or Damaged Products

· If you receive a defective or damaged product, please contact our customer service team within 7 days of the delivery date to report the issue.

· We will inspect the product and, if deemed defective or damaged, offer a replacement, repair, or refund, as appropriate.

· In the case of a defective or damaged product, we will cover the return shipping costs.


5. Shipping and Handling

· For returns and exchanges, you will be responsible for the shipping costs, unless the product is defective or damaged.

· We recommend using a trackable shipping method to ensure the safe return of your product.


6. Contact Us

If you have any questions or concerns about our return, exchange, or refund policy, please contact our customer service team at [email protected] or through our contact form on our website.

By making a purchase from PROPRANO, you acknowledge that you have read, understood, and agreed to this Return, Exchange & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Your continued use of our website and services after any updates to this policy constitutes your acceptance of the revised terms.